Cancellation policy

At Artisan Juice, we take pride in the raw integrity and small-batch craftsmanship of our cold-pressed juices. Because our products are perishable and often blast-frozen to order, we adhere to the following policies to ensure the highest quality and safety standards.

1. Order Cancellations & Modifications

24-Hour Grace Period: We offer a 24-hour window from the time of purchase to cancel or modify your order for a full refund.

Production Cut-off: Once an order has entered our production or shipping phase (typically 48 hours before your scheduled delivery), we cannot accept cancellations, address changes, or flavor modifications.

How to Cancel: Please email info@artisanjuice.co.nz with your Order Number and "CANCELLATION" in the subject line within the 24-hour window.

2. Subscriptions & Recurring Orders

Management: You have full control over your wellness journey. You may pause, skip, or cancel your subscription at any time via your Account Dashboard.

Deadline for Changes: To avoid being charged for your next scheduled delivery, all changes or cancellations must be processed by or before at least 3 days before renewal date.

Recursive Charges: Cancellations made after the weekly deadline will apply to the following scheduled delivery.

3. Shipping & Delivery

Cold Chain Integrity: Our juices are shipped in specialized insulated packaging. It is the customer's responsibility to ensure someone is available to receive the delivery or that a shaded, secure spot is designated.

Risk & Title: Risk of loss or spoilage passes to the customer upon delivery. Artisan Juice is not responsible for products left unattended for extended periods or stolen after a confirmed delivery.

Incorrect Address: We cannot offer refunds or replacements for orders delivered to an incorrect address provided by the customer.

4. Refunds & Replacements

Perishable Nature: In accordance with the New Zealand Consumer Guarantees Act, we do not offer refunds for "change of mind" once the product has been shipped.

Damaged or Thawed Goods: If your order arrives damaged or completely thawed (no ice remaining and product at room temperature), please take a photo and contact us within 24 hours of delivery. Verified issues will be resolved with a replacement or store credit.

Quality Concerns: If you feel the quality of your juice is not up to our artisanal standards, please reach out to our team immediately so we can investigate.

5. Refund Processing

Approved refunds will be processed back to your original payment method (Credit Card, Afterpay, etc.) within 5–10 business days, depending on your provider’s processing times.